Política de reembolso
<h2>Return & Refund Policy</h2>
<p><strong>Last updated: September 28, 2026</strong></p>
<h3>30-Day Return Window</h3>
<p>You have 30 calendar days from the date you receive your order to request a return. After 30 days, we are unable to offer a refund or exchange.</p>
<h3>Conditions for Return</h3>
<p>To be eligible for a return, the item must be:</p>
<ul>
<li>Unused, unwashed, and in its original condition.</li>
<li>In the original packaging, with all tags attached.</li>
</ul>
<p>We cannot accept returns on items that have been worn, washed, altered, or damaged by the customer.</p>
<h3>European Union & United Kingdom — Right of Withdrawal</h3>
<p>If you are located in the EU or the UK, you have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without giving any reason. To exercise this right, contact us at <strong>mimiloopofficial@outlook.com</strong> with a clear statement of your decision. You must return the item within 14 days of notifying us. Return shipping costs are the responsibility of the buyer unless the item is defective or was sent in error.</p>
<h3>How to Start a Return</h3>
<ol>
<li>Email <strong>mimiloopofficial@outlook.com</strong> with your order number and reason for return.</li>
<li>We will reply within 48 hours with a return shipping address and instructions.</li>
<li>Ship the item back to us. We recommend using a tracked shipping method, as we are not responsible for items lost in return transit.</li>
</ol>
<h3>Return Shipping</h3>
<p>Return shipping costs are the responsibility of the buyer, unless the item arrived defective or damaged. In that case, we will cover or reimburse the return shipping cost.</p>
<h3>Refunds</h3>
<p>Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to the original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.</p>
<h3>Exchanges</h3>
<p>We do not offer direct exchanges. If you need a different size or design, please return the original item for a refund and place a new order.</p>
<h3>Defective or Incorrect Items</h3>
<p>If you received a defective or incorrect item, contact us within 7 days of delivery at <strong>mimiloopofficial@outlook.com</strong> with a photo of the item and your order number. We will send a replacement or issue a full refund at no additional cost to you.</p>
<h3>Extended Warranty</h3>
<p>If you purchased our Extended Warranty add-on, manufacturing defects (broken zip, split seams, loose ears or tails) are covered for 30 days beyond the standard return window. Contact us with your order number and a photo of the issue to make a claim.</p>
<h3>Non-Returnable Items</h3>
<ul>
<li>Shipping Protection (non-refundable once the order has shipped).</li>
<li>Extended Warranty (non-refundable once the order has shipped).</li>
</ul>
<h3>Contact</h3>
<p>Mimiloop — operated by Mimiloop, Spain.<br>
NIF: 53338272F<br>
Email: mimiloopofficial@outlook.com</p>